Here’s a clear and professional Refund & Cancellation Policy for Sauve (www.sauve.in), specifically stating that returns are not accepted, while addressing common concerns for payment gateway approval:
Refund & Cancellation Policy
Effective Date: 08 May 2025
Website: www.sauve.in
Business Name: Sauve
Thank you for shopping with Sauve. Please read our Refund & Cancellation Policy carefully before making a purchase. By placing an order on www.sauve.in, you acknowledge and agree to the terms outlined below.
1. Return Policy
At Sauve, we take great pride in the quality and craftsmanship of our jewelry. As all our products are made to order and/or customized, we do not accept returns or exchanges under any circumstances.
We encourage customers to review product details, sizes, and specifications carefully before placing an order.
2. Refund Policy
Refunds are only issued under the following conditions:
- Defective or Damaged Product: If the product you receive is damaged during transit or has a manufacturing defect, please notify us within 24 hours of delivery by emailing contact@sauve.in with:
- Order number
- Clear photographs/videos showing the issue
- Unboxing video (if available)
Once we verify and approve your claim, a full or partial refund may be issued to your original payment method.
- Order Cancellation Before Dispatch: If you cancel your order within 6 hours of placing it, and before it has been processed or shipped, you may be eligible for a full refund.
No refunds will be issued once the order has been shipped.
3. Cancellations
To request a cancellation, please contact us at contact@sauve.in or call us at 9104808228 within 6 hours of placing your order. After this window, cancellations are no longer possible as the order enters processing.
4. Processing Refunds
Approved refunds will be credited within 5–7 business days. Depending on your payment method and bank, the refund may take additional time to reflect in your account. Damage products will be delivered in 3 to 5 business days
5. Non-Refundable Items
- Personalized or engraved items
- Sale or promotional items
- Orders placed with incorrect details (size, address, etc.) due to customer error
6. Shipping Policy
Shipping Coverage:
We currently ship across India via trusted courier partners.
Shipping Timeline:
- Ready-to-Ship Items: Dispatched within 2–3 business days
- Made-to-Order Jewelry: Dispatched within 7–10 business days
- Delivery times vary by location and are typically 3–7 business days after dispatch.
Shipping Charges:
- Shipping charges, if any, will be clearly mentioned at checkout before payment.
Delivery Delays:
While we strive to meet estimated delivery timelines, delays may occur due to unforeseen circumstances such as natural disasters, logistics disruptions, or high-demand periods. We will notify you in case of significant delays.